Payment Policy

Payment Policy

Thank you for choosing Yann Fairy Plush Toy—where every purchase supports our mission to protect small and wild animals. Below is our secure and straightforward Payment Policy, designed to ensure a safe and seamless checkout experience.
1. Accepted Payment Methods
We proudly support the following payment methods:
  • PayPal: A convenient and secure option for both registered users and guests.
  • Credit/Debit Cards:
  • Visa
  • Mastercard 
  • American Express (Amex)
  • DiscoverAll major card payments are processed through encrypted gateways to protect your financial information.
2. Security & Data Protection
  • Encryption Technology: We use industry-standard SSL (Secure Sockets Layer) encryption to safeguard your payment details during transmission.
  • No Sensitive Data Storage: We do not store full credit/debit card numbers or PayPal credentials on our servers. Your information is only used to process your order and is deleted from our systems after transaction confirmation.
  • Fraud Protection: Orders may undergo automated security checks to verify billing addresses, payment methods, and account activity. If a potential issue is detected, we may contact you to confirm your order details before proceeding.
3. Order Confirmation & Processing
  • Payment Authorization: Your payment will be authorized at the time of order placement. For credit/debit cards, the funds will be deducted from your account when the order is shipped. For PayPal, payment is processed immediately upon confirmation.
  • Confirmation Email: Once your payment is successfully processed, you will receive an order confirmation email containing your order number, item details, and estimated shipping time. If you do not receive this email, check your spam folder or contact our Customer Support.
  • Currency: All transactions are processed in US Dollars (USD). If your payment method is linked to a foreign currency, your bank or payment provider may apply exchange rates and associated fees.
4. Refunds & Disputes
  • Refund Eligibility: Refunds or order cancellations are subject to our [Return Policy]. For damaged/defective items or errors on our part, we will coordinate a full refund or replacement. For other cases (e.g., change of mind), please review our return guidelines.
  • Dispute Resolution: If you need to dispute a charge, contact our customer service team first at support@yannfairy.com or +1 2366179198. We will work with you to resolve issues before escalating to your payment provider.
  • Processing Time: Refunds may take 3–10 business days to reflect in your account, depending on your payment method and financial institution.
5. Taxes & Additional Fees
  • Sales Tax: Sales tax is automatically calculated and added to your order total based on your shipping address (for US orders) or billing address (for international orders), where applicable.
  • International Fees: Customers outside the US may be subject to customs duties, VAT, or other import taxes imposed by their country. These fees are not included in your order total and are the responsibility of the recipient (see Shipping Policy for details).
6. Payment Failures & Retry
  • If your payment is declined (e.g., insufficient funds, expired card, or security block), you will receive an email notification. You can log into your account or use the link in the email to update your payment method and retry the transaction.
  • Orders that remain unpaid after 48 hours may be automatically canceled, and items will be returned to inventory.
7. Account Security Tips
  • Always ensure you are on the official Yann Fairy Plush Toy website (URL: https://www.yannfairy.com/) before entering payment details.
  • Never share your payment credentials or account information via unsolicited emails or messages.
  • Regularly monitor your financial statements for unauthorized charges and report any issues to us immediately.
8. Currency Conversion (For International Buyers)
If you are paying with a currency other than USD:
  • PayPal and most credit/debit card providers will automatically convert the total to your local currency at the current exchange rate.
  • We do not control exchange rates or associated fees set by your bank or payment provider. For details, contact your financial institution.
9. Customer Support
If you have questions about payments, order issues, or need assistance with your payment method, our team is here to help:
  • Email: support@yannfairy.com
  • Phone: +1 2366179198
Thank you for trusting Yann Fairy Plush Toy with your payment. Your support not only brings joy through our plush toys but also directly contributes to wildlife conservation. Should you need further assistance, please don’t hesitate to reach out!