Shipping Policy

Shipping Policy


Thank you for choosing Yann Fairy Plush Toy. Our brand is dedicated to providing high-quality, adorable plush toys, while also making a significant contribution to the protection of small and wild animals. Your support plays a crucial role in helping us safeguard wildlife and their natural habitats.
Below is our comprehensive Shipping Policy, meticulously designed to provide you with clear and reliable shipping information, ensuring a seamless shopping experience.
1. Shipping Locations
Currently, we offer shipping services to the following regions:
  • United States: Standard domestic shipping is available.
  • Canada: We provide both standard and expedited shipping options.
  • European Union Countries (excluding the UK): Standard international shipping is offered.
We regret to inform you that at this time, we do not ship to other regions. However, we are actively exploring opportunities to expand our shipping services in the future. Please stay tuned for updates on potential international shipping options.
2. Processing Time
All orders are processed and shipped within 7 business days after they are placed. Our team endeavors to ship all orders as promptly as possible. Nevertheless, please be aware that during peak seasons, holidays, or special promotions, processing times may be extended. Each plush toy undergoes a meticulous inspection to ensure it is defect-free and meets our stringent quality standards before being shipped.
3. Shipping Time and Costs
United States
  • Standard Shipping: Estimated delivery time is 7 business days. 
  • Expedited Shipping: If you require your order sooner, expedited shipping is available. Delivery time is 3 - 5 business days. The additional cost for expedited shipping will be shown during the checkout process.
Canada
  • Standard Shipping: Estimated delivery time is 10 - 14 business days. 
  • Expedited Shipping: Delivery can be expected within 5 - 7 business days. The specific cost for expedited shipping will be displayed during checkout.
European Union Countries (excluding the UK)
  • Standard Shipping: Estimated delivery time is 14 - 21 business days. 
  • Expedited Shipping: Delivery time is 7 - 10 business days. The additional fee for expedited shipping will be presented during the checkout process.
Please note that shipping times do not include weekends or holidays. Delivery times may vary depending on your location and local postal services.
4. Free Shipping Policy
We are pleased to offer free shipping for orders meeting the following criteria:

    • United States: Free standard shipping.
    • Canada:Free standard shipping.
    • European Union Countries (excluding the UK): Free standard shipping.

    Please note that the free shipping offer applies only to standard shipping services and does not include expedited shipping options.
    5. Tracking Information
    Once your order has been shipped, we will send you a tracking number via email. You can track the progress of your plush toy's shipment through the tracking system provided by our shipping carrier. If you encounter any issues with your shipment, please do not hesitate to contact our customer service team for assistance.
    6. Packaging & Eco-Friendly Materials
    In alignment with our commitment to environmental protection, we use eco-friendly, recyclable packaging materials whenever possible. Our goal is to minimize plastic usage and ensure that your plush toys arrive safely without causing harm to the environment. All plush toys are carefully packaged to prevent damage during transit. Our packaging design is simple, functional, and reflects our dedication to environmental sustainability.
    7. Order Issues & Modifications
    If you need to modify your order (e.g., change your shipping address or update your item selection), please contact our customer service team as soon as possible. Due to our efficient order processing system, modifications may not be feasible once your order is in the preparation stage for shipment.
    8. Returns & Exchanges
    We strive to ensure your complete satisfaction with your plush toy purchase. If you encounter any issues with the quality of the product or need to initiate a return or exchange, please refer to our Return Policy. All return or exchange requests must be submitted within 7 days of receiving your order.
    9. Customs Duties and Taxes
    For international shipments to Canada and European Union Countries (excluding the UK), customers are responsible for any applicable customs duties, taxes, and fees imposed by their local customs authorities. These charges are not included in the product price or shipping fees and will be the sole responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges before placing an order.
    10. Customer Support
    If you have any questions about our shipping policy, or if you experience any issues with your order, our customer support team is here to assist you. Feel free to reach out to us via:


    Customer Service Email: 

    • Customer Service Phone Number: +86 16632234343
    Thank you for your support and for choosing Yann Fairy Plush Toy. We look forward to bringing you more delightful plush toys while you help support our mission to protect small and wild animals.

    Thank you for choosing Yann Fairy Plush Toy. Not only do we offer high-quality, adorable plush toys, but we are also deeply committed to protecting small and wild animals. With your support, we can continue our mission to help safeguard wildlife and their natural habitats.

    Below is our Shipping Policy, designed to provide you with clear and reliable shipping information for a smooth shopping experience.

    1. Shipping Locations

    At this time, we only offer shipping within the United States. We may expand to other regions in the future, so please stay tuned for potential international shipping options.

    2. Processing Time

    • All orders are processed and shipped within 7 business days after they are placed. We strive to ship all orders as quickly as possible. However, please note that during peak seasons or special promotions, processing times may be slightly longer.
    • Each plush toy is carefully inspected to ensure there are no defects, and meets our high-quality standards before shipping.

    3. Shipping Time

    • Standard Shipping: Once your order has been shipped, the estimated delivery time is 7 business days. Delivery time may vary depending on your location.
    • Expedited Shipping: If you need your order sooner, we offer expedited shipping options. The cost and delivery time for expedited shipping will be displayed at checkout.

    Please note that shipping times do not include weekends or holidays.

    4. Shipping Costs

    Shipping costs are calculated based on the size, weight of your order, and delivery address. Here's how we determine shipping fees:

    • Standard Shipping: The shipping cost will be automatically calculated at checkout, based on your address and the weight of your plush toy order.
    • Expedited Shipping: If you select expedited shipping, the additional fee will be shown during the checkout process.

    Shipping fees will be displayed during checkout and may vary based on your address.

    5. Tracking Information

    • Once your order has shipped, we will send you a tracking number via email. You can track your plush toy's shipment through the tracking system provided by our shipping carrier.
    • If there are any issues with your shipment, please contact our customer service team for assistance.

    6. Packaging & Eco-Friendly Materials

    • In line with our mission to protect the environment, we use eco-friendly, recyclable packaging materials whenever possible. We strive to minimize plastic usage and ensure that your plush toys arrive safely without harming the environment.
    • All plush toys are carefully packaged to prevent damage during transit. Our packaging design is simple, functional, and reflects our commitment to environmental sustainability.

    7. Order Issues & Modifications

    • If you need to modify your order (e.g., change your shipping address or update your item selection), please contact our customer service team as soon as possible. Due to our quick order processing, modifications may not be possible once your order is being prepared for shipment.

    8. Returns & Exchanges

    We want you to be fully satisfied with your plush toy purchase. If there is an issue with the quality of the product or if you need to make a return or exchange, please refer to our Return Policy. All return or exchange requests must be made within 7 after receiving your order.

    9. Customer Support

    If you have any questions about our shipping policy, or if you experience any issues with your order, our customer support team is here to help. Feel free to reach out to us via:

    Thank you for your support and for choosing Yann Fairy Plush Toy. We look forward to bringing you more delightful plush toys while you help support our mission to protect small and wild animals.